Appointments

Routine appointments

All surgeries are by appointment and can be made in person, by telephone, or online.

• Appointments Line: 01189 871 377

Pre-bookable Appointments

We have a small number of these appointments each day, which are available to book up to one month in advance.  Please call at any time to book a pre-bookable appointment in advance.

Book on the day (Same day) appointments

These are released at 8.00am to be seen on the same day. Please ring or come into surgery at 8.00am each morning.

Chaperones Policy

The Surgery prides itself in maintaining professional standards. For certain examinations during consultations an impartial observer (a “Chaperone”) will be required.

This impartial observer will be a practice Nurse or Health Care Assistant who is familiar with the procedure and be available to reassure and raise any concerns on your behalf. If a Chaperone is unavailable at the time of your consultation then your examination may be re-scheduled for another time.

You are free to decline any examination or chose an alternative examiner or chaperone. You may also request a chaperone for any examination or consultation if one is not offered to you. Our whole team is DBS checked and are trained in the roles and responsibilities of acting as a chaperone. The GP may not undertake an examination if a chaperone is declined.

The role of a Chaperone:

• Maintains professional boundaries during intimate examinations.
• Acknowledges a patient’s vulnerability.
• Provides emotional comfort and reassurance.
• Assists in the examination.
• Assists with undressing patients, if required.